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FAQ

What is the Massive Open Online Training by INTEF?

The Massive Open Online Training by INTEF is divided into three types:

MOOC INTEF

The MOOC (Massive Open Online Courses), are an open training modality with proposals aimed at the digital aggregation of contents and a plan of learning activities open to collaboration, creation of professional communities and the digital transformation of education. These are courses aimed at the development and improvement of professional skills, especially the digital educational competence, and their registration is free for those who want to access and follow the training proposal.

NOOC INTEF

A NANO Open and Online Course is a nano collaborative open learning experience that provides participants the opportunity to explore, learn and be evaluated on a key element of a competency, skill, or area of knowledge, through of an evidence of aggregate learning, and in a period of time that can range from a minimum of 1 hour to a maximum of 20 hours of estimated effort of dedication to the NOOC. At NOOC INTEF we bet on nano-based training itineraries that help the participant to develop and / or acquire a digital competence of a specific competence level.

SPOOC INTEF

A Self-Paced Open Online Course is a learning experience aimed at the development of competences, specifically, the autonomous management of learning.
Each SPOOC created by the INTEF has a design that allows the participant to reach the proposed objective and achieve or improve their Digital Teaching Competence through a proposal to create a digital product, without a time limit. The purpose of the SPOOC INTEF is that each user can develop their autonomy in digital contexts, connect with professional communities and be able to generate and share valuable content for their own community in relation to the topic that is worked on in each course.

Sign Up, Log into Account and Access Courses

How to enroll for an open online course by INTEF

In order to sign up and enroll in any open online training course you have chosen, you have to click the 'Sign Up' button, fill in the details, and create your account. You only have to sign up once. Afterwards, just log into your account to start session and enroll courses.

If I encounter issues with signing up, logging in, accessing courses or starting session, what can I do?

Many of the problems that may arise during the signup or the login process are due to the browser. Here are some workarounds:
  • Update to a current version of Chrome or Firefox.
  • Check the browser settings in order to ensure that JavaScript and cookies are enabled.
  • Empty the browser's cache.

How can I start session and do an open online course?

Once you enroll in an open online course and activate your account, click on the 'Start session' button at the landing page and write your email account and your password. This will open your dashboard with access to all your active courses.

Is there any penalty if I have to drop the open online course I am doing? Will I be able to enroll in a re-edition of the course or in another upcoming one?

Enrollment and participation in an open online course by INTEF is free. There is no associated penalty whatsoever regarding dropouts. You may enroll in the same course and/or in others (as long as they are open) in a later edition.

I have forgotten my password. What can I do?

Click on the 'Forgot your password?' button at the start session page. Key in the email account you used when signing up and you will be sent instructions to reset your password.

What can I do if I do not receive an activation account email and/or a reset password one?

If you do not receive an automated email, it could be due to:
  • The email address you have provided was wrong.
  • Your spam filter could have captured the email. Please, check your spam folder.
  • You may be using an outdated browser. We strongly recommend you download a current version of Firefox or Chrome.
  • JavaScript is disabled in your browser. Please, check the browser settings and confirm that JavaScript is enabled.
  • You haven't successfully signed up. Please, sign up again using the same email address. If the account already exists in the database, you will see an error message informing that the email address is already registered.
If you still have problems activating your account, we recommend that you try to create a new account. There is no need to do anything with the previous account; if it is not activated through the link provided in the mail, it will be automatically deleted. If in spite of everything you still have problems, please explain your issue through the Contact link that can be found in the footer.

Can I delete my account?

You do not need to delete your account, since any inactive account disappears after a month of inactivity.

Methodological and support issues

How to successfully complete an open online course by INTEF

To successfully complete an open online course by INTEF, no matter which of the three types, it is necessary to have accomplished and overcome the different challenges. To overcome it, you must obtain an average score higher than 50%. In order to be assessed, it is very important to make sure that the product made is public and accessible.
Although all the tasks proposed in the open and online courses are of interest to adequately complete the learning process, not all are evaluable or lead to overcoming the course. You can know your progress, in relation to the compulsory tasks, in the Progress page that is accessed in the horizontal menu of the course.
In general terms, it will be necessary to obtain a final result of at least 50% to pass the course and obtain the open digital credential that accredits it.

Why doesn't my Progress bar advance?

Each participant's Progress bar is aligned to their participation in the evaluation activities. Only those activities within an open online course appear in the bar. Access to the progress bar is done through the 'Progress' tab that is to the right of the horizontal menu of the course.

How can I make sure that the digital product presented is public?

To check, just enter the URL of the product in a different browser to the one you are using and in which you have not logged in. If you can also see it in that other browser, the person who has to evaluate it, in the case of peer evaluation activities (P2P), can also do so, since it is public. It is advisable to carry out this check before submitting the outcome because, in the case of activities that include a rubric, we will not be able to edit it once it has been submitted.

Can I change a submitted link in a task?

In the case of activities that include a rubric, once the submission is made, it is not possible to modify the included link. If there is an error in the delivery, contact the dynamization/facilitation team, through the Help Forum, indicating your username and the email address with which you are registered in this digital learning environment, so that they can reset your submission. Once the dynamization/ facilitation team has done so, you will be notified and may submit your activity again, attaching the correct link, and so continue with the evaluation activity.
Keep in mind that, in the case of resetting the submission in a peer to peer activity, you must re-evaluate the work of your peers.

How can I check that I have submitted my learning evidences?

You may check that your learning evidences have been correctly aggregated to the digital learning environment by checking the 'Evidence' tab of the horizontal menu of the course you are taking. The evidence is added in reverse order to the chronological (the most recent appear at the beginning); keep it in mind when looking for yours.

When does my course start and end?

The start date and length of each open online course is on the About page. If you are enrolled in a course, you will also see your start date in your dashboard. An open online course can start at any time during the day of your start date. If you find that your course is not immediately available, please come back later in the day. The calendar of open online courses is flexible. It is not necessary to enter exactly when they start, although it is advisable to follow the recommended deadlines. In the case of SPOOC (Self-Paced Open Online Courses), there is no end date; just a start date, since it is open training and at your own pace.

Once I have successfully completed the course, how can I gain my open digital badge?

Once the deadline to submit the activities is over, in the case of MOOC and NOOC, a new Section will open so that you can request the open digital badge that certifies the completion of the course. In the case of SPOOC, you can request your open digital badge at any time, once you have successfully accomplished the course activities plan. Regardless of the open online training type of course you have successfully completed, before clicking on the 'Gain Your Badge button, it is important to make sure that you have an account in the INTEF Open Badge Backpack. If this is not the case, you must create an account with identical full name and identical email address to those you used to enroll for the course. Otherwise, the connection between environments will not occur and you will not be able to see your open badge in the future. If you are already a user of the Backpack, simply log in. It is also very important to consider what name you want to appear associated with your digital badge. Therefore, before requesting the badge, check what full name you have in the digital learning environment and if you wish, you can modify it by editing your full name as indicated in the image (only for users who are participating for the first time in an open online course open by INTEF - MOOC, NOOC, SPOOC -and that have not gained INTEF's open badges before). Remember that this full name must be identical to the one you use in your INTEF Open Badge Backpack.

Which is the estimated effort to successfully complete an open online course?

The estimated effort for each open online course is included in the About page. If they are not listed, please review the course program or the debate spaces when it begins. Remember that the hours dedicated will depend on your own interest in the topic and that overcoming an open online course by INTEF does not have an hour kind of certification, but what is issued is an open digital badge that acknowledges achievements and digital competences developed and / or acquired.

Can I stop receiving Newsletters from an open and online course?

Yes. You can set up your Dashboard so as to receive emails or not. Deactivate the 'Course Email' button in your Profile Menu.

What human team is behind an open online course by INTEF?

There is an available human team that will help you solve your doubts and manage the appropriate channels in the course in which you have enrolled. It is interesting to note that these open training environments are designed to promote interaction and collaboration among the participants themselves, fostering social and collaborative learning among peers, hence we encouraging you to interact, whether in the digital learning environment itself, or through social networks, and answer other participants' questions, if you know the answer.
In addition, each MOOC and NOOC will have dynamization and/or facilitation teams, who curate the best products of the participants in each course, encourage and motivate through social networks, coordinate, manage and organize the live events linked to each course, they send newsletters, publish regularly in the course blog, supervise the debate spaces and intervene where necessary to solve recurring doubts, guide the participants, either in relation to technical aspects of the digital environment learning, or the contents of the course, and help them in the search for information.
This type of open online training does not include communication by email with the teaching team.

Other Frequently Asked Questions

What can I do if I do not find an answer to my questions here?

If you do not find the right answer here, you can always use the Contact, although you must take into account that this communication channel should only be used to communicate technical issues or make requests that cannot be solved in this Frequently Asked Questions section or in the spaces of communication of the open online training offer by INTEF.